The Silver Line is the UK’s only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.
The Silver Line Helpline provides three functions to support older people:
• a sign-posting service to link them into the many, varied services that exist around the country
• a befriending service to combat loneliness
• a means of empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm
In the first two years since our national launch, The Silver Line Helpline has received over 680,000 calls; 53% of callers saying they had literally no-one else to speak to. We now receive around 1300 calls every day from lonely and isolated older people. Over 2000 volunteer Silver Line Friends are making regular weekly friendship calls to older people.
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